Frequently Asked Questions
Pearl Sand Wax Candles
How long do they burn?
Sand pearl wax candles typically burn 8–15 hours per wick, depending on vessel and wick size. Some premium kits can offer a total burn time of up to 460 hours when using multiple wicks over time. This extended life comes from the slow, clean-burning nature of plant-based granules.
How much wax burns per hour?
On average, just 3.5 oz of wax burns over an 8-hour burn session—making your supply go further, with fewer messy cleanups.
How do I reuse the wax?
After burning:
- Remove the wick and break apart any hardened wax, then remix the granules.
- Alternatively, flip the solidified wick and use the fresh end—no need for removal.
This simple reset lets you relight quickly and sustainably.
What makes candle sand safe and stylish?
It’s an elegant, customizable way to enjoy candles: pour granules into any heat-safe container, add a wick, and light. The granules self-extinguish if knocked over—safer than traditional candles and effortlessly chic.
Beeswax Food Wraps
How long do beeswax wraps last?
Most beeswax wraps last 6–12 months with regular, gentle use. Some customers report they can last even longer when well maintained.
Can the wraps be refreshed once their wax wears off?
Yes! You can recoat them with a block of beeswax (and pine resin for extra stickiness) to revitalize their grip and lifespan.
What are they made of?
High-quality wraps are made from organic cotton coated with beeswax, plant oils, and tree resin (pine or jojoba)—creating a breathable, eco-friendly wrap that preserves food and reduces plastic waste.
Are they effective and user-friendly?
Yes—beeswax wraps mold easily with the warmth of your hands, making them perfect for cheeses, breads, and vegetables. Avoid wrapping raw meat or fish.
Are they compostable?
Yes—once worn out, you can compost them or even use them as fire starters, giving them a sustainable second life.
General Questions for All Products
How are Sawim products made?
All products are handmade in small batches using materials that are locally sourced, supporting local artisans and ensuring top quality.
Are your products safe for kids and pets?
Yes—food wraps and towels are non-toxic and natural. Candles should be used with standard precautions: keep them out of reach and extinguish when unattended.
Do you offer gift options?
Absolutely—all items make thoughtful, eco-conscious gifts that align with mindful, sustainable living.
Reusable Paper Towels (Brushed Cotton)
Do reusable paper towels actually work?
Absolutely. They’re more durable and absorbent than disposable ones. High-quality brushed cotton gives them excellent thickness and absorbency for daily cleaning.
How much money can I save?
Switching can save households around $180–$250 per year, thanks to fewer single-use purchases.
Are they more absorbent than regular paper towels?
Yes—reusable towels often outperform disposable paper towels and become softer and more absorbent with use.
Are they eco-friendly?
Yes. They drastically reduce paper waste, save trees, and avoid harsh chemicals used in paper processing.
Returns, Refunds & Exchanges
Do you accept returns or exchanges?
- Returns for change of mind are accepted within 10 days of receipt. Postage for change of mind returns is paid by the buyer.
- Sale or clearance items cannot be returned.
- We do not offer exchanges.
Conditions for returns/exchanges
- Damaged items: Contact us immediately with photos and do not discard the packaging. We will advise the next steps.
- Change of mind: Items must be unopened, in original packaging, with all components included.
Timeframe for returns or refunds
- Refunds for damaged products are processed to the original payment method.
- Refunds for change of mind are provided as store credit.
Orders & Product Availability
How can I place an order?
Select your desired products, add them to your cart, and proceed to checkout.
Can I modify or cancel my order after placing it?
Once an order is placed, it cannot be canceled due to strict timelines for order processing and delivery.
What happens if an item is out of stock?
If an item is out of stock, we will contact you to confirm whether you would like a replacement or a refund. If no replacement is available, a refund will be automatically applied for that product.
Are products made to order or ready to ship?
All products are ready to ship, ensuring quick delivery.
Wholesale & Bulk Orders
Do you offer wholesale pricing or bulk discounts?
Minimum order requirements
Yes, minimum orders apply for wholesale. Please inquire via email or form.
How to apply for a wholesale account
Submit your request through the wholesale form on our website.
Custom packaging or branding options
Yes, custom packaging or branding can be arranged—please contact us to discuss details.
Shipping & Delivery
Which countries/regions do you ship to?
We ship worldwide.
Estimated delivery times
- Local standard: 2–5 business days
- Local express: 1–2 business days
- International standard: 5–14 business days
- International express: 3–9 business days
Shipping options
We offer standard and express delivery options.
Tracking orders
Once your order is processed, tracking details will be provided. You can check the status directly on the carrier’s site.
Sustainable packaging
Yes, we use eco-friendly packaging for all deliveries.
Product Care & Guidance
How should I care for my products?
Detailed care instructions are available on each product page and included with your order.
Can I reorder refill products (wax granules, wraps, towels)?
Yes, refills are available through our product pages.
Do you provide usage or instruction guides?
Yes, guides are included with every product and are also available on our website.
Payments & Security
Is COD or EMI available?
COD is currently not available; EMI options are available via selected payment partners.
Accepted payment methods
We accept all major credit cards (Visa, Mastercard), PayPal, and part-payment options via Klarna or Clearpay.
Payment security
All payments are securely processed to ensure your personal and financial information is protected.
Sustainability & Ethical Practices
Are your products eco-friendly?
Yes, all Sawim products are designed to reduce waste, use sustainable materials, and have minimal environmental impact.
Are your materials locally sourced?
Yes, we prioritize locally sourced, high-quality raw materials.
Yes, our products are 100% cruelty-free.
Absolutely—all items make thoughtful, eco-conscious gifts that align with mindful, sustainable living.
Customer Support & Communication
How can I contact customer support?
The best way is via our Contact Us form. You can also reach us via business WhatsApp and our social media channels.
Response time for queries or complaints
General response time is 1–4 business days.
Are gift cards or corporate gifting options available?
Yes, both are available.
Do you offer subscriptions or recurring orders?
Yes, subscription options are available for select products.
Miscellaneous
Can I recommend products or leave reviews?
Yes, we encourage customer reviews and recommendations.
Do you collaborate with influencers or affiliates?
Yes, we have collaborations with selected influencers and affiliates.
Promotions & Discounts
Do you offer seasonal sales or coupon codes?
Yes, we run seasonal promotions and occasional coupon codes.
Can discounts be combined?
No, discounts cannot be combined.